Polityka zwrotu kosztów

RETURN & REFUND POLICY

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with any original tags attached, and in its original packaging. You will also need your receipt or proof of purchase.

To start a return, please contact us at:

contactbacksupport@gmail.com

If your return is accepted, we will provide you with the return instructions, including where the package should be sent. Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any questions regarding returns at:

contactbacksupport@gmail.com

DAMAGES AND ISSUES

Please inspect your order when you receive it and contact us as soon as possible if the item is defective, damaged, or if you receive the wrong product.

We will review the issue and work with you to resolve it.

EXCEPTIONS / NON-RETURNABLE ITEMS

Certain types of items cannot be returned, including perishable goods such as food, flowers, or plants, custom or personalized products, and certain personal-care goods.

We also do not accept returns of hazardous materials, flammable liquids, or gases.

Please contact us if you have questions about whether a specific item is eligible for return.

Unfortunately, we cannot accept returns on gift cards.

EXCHANGES

The fastest way to receive a different item or size is to return the item you currently have.

Once your return has been accepted, you can place a separate order for the replacement item.

14-DAY EUROPEAN UNION RIGHT OF WITHDRAWAL

If your order is delivered within the European Union, you have the right to cancel or return your order within 14 days without providing a reason, where applicable under EU consumer law.

The item must be returned in the same condition in which you received it, unused, with any original tags attached, and in its original packaging.

You will also need your receipt or proof of purchase.

REFUNDS

We will notify you once we have received and inspected your return and let you know whether your refund has been approved.

If approved, your refund will automatically be issued to your original payment method within 10 business days.

Please remember that your bank, credit card provider, or payment provider may require additional time to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at:

contactbacksupport@gmail.com